FAQ

Frequently Asked Questions

SHIPPING

Do you ship internationally?

ATown Customs does ship internationally. Please contact ATown customs directly for shipping and ordering instructions for international orders.



How long does shipping take?

Please allow up to two weeks before your item is shipped. All orders are shipped via UPS Ground and will arrive at their destination within 3-5 business days.



What effects does Covid-19 have on shipping timeframes?

Although we are facing challenges with maintaining stock of all needed materials required to ensure a top of the line A Town product, delays are inevitable for receiving materials required to produce your order. Please visit the UPS website for shipping delays in your area. Once your order leaves our shop for UPS shipping, we are not responsible for delays imposed by shipping delays from UPS.



TERMS AND CONDITIONS

The prices we charge for using our services and for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available for review during checkout.

When purchasing an item, you are in agreement: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. Therefore, refunds or exchanges are subject to review on a case by case basis.

All return requests must be submitted within 10 calendar days of receiving order. ATOWN CUSTOMS INC. reserves the right to verify with shipping provider date of delivery. Products must be returned in original condition, unused, unaltered and free of damage, defect, and/or cosmetic flaws with its included accessories and packaging. Return requests made after the 10th calendar day, will not be accepted, under any circumstance.

Return or exchanges will be processed within 10 business days of product being received by ATOWN CUSTOMS INC. and will be refunded to the original payment method. Please note, that we can only process request and accept return’s only in the country in which they were originally purchased. All return expenses incurred will be subject to the purchaser’s responsibility, and restocking fees may apply.

Warranty claims will be accepted for the workmanship of welds produced by ATOWN CUSTOMS. Warranties do not apply for any modifications made by the consumer. Warranties are void and will not be honored if any alteration or misuse of product, other than for its intended purpose. Warranties do not apply to product materials, are limited to the workmanship of welds on the product made by ATOWN CUSTOMS. We are not responsible for and warranties do not apply to any bends, cracks, cosmetic damage to the hard ware, product structure and/or color coating, When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within standard processing times, average 2-4 weeks from product purchase,, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

This website is owned and operated by ATOWN CUSTOMS INCORPORATED. These terms set forth the terms and conditions under which you may use our website, services, and prod as offered by us. This website offers visitors seeking protective motorcycle equipment used for recreational purposes, and motorsport accessories. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of ATOWN CUSTOMS INC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof. Except wherein written contract is made in agreement with party, and acknowledgement by ATOWN CUSTOMS INC.

You recognize and agree that by uploading any content with ATOWN CUSTOMS (including, but not limited to designs, images, animations, videos, fonts, logos, illustrations, audio, designs, interfaces, text and product structure/design) through any means, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website. You also agree and consent ATOWN CUSTOMS INC. the use of any content uploaded the rights to use and distribute for advertisement and product display

To the maximum extent permitted by applicable law, in no event shall ATOWN CUSTOMS INC. and its affiliates be liable for any indirect, punitive, incidental, special, consequential or exemplary damages injury, and/or death done unto any individual and/or property, made by ATOWN CUSTOMS INC. including the use of products not sold or manufactured by ATOWN CUSTOMS INC., not limited to other intangible losses, arising out of or relating to the use of, or inability to use, our products.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review our terms and conditions periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use, purchase, or access products produced by ATOWN CUSTOMS INC. All terms and conditions remain in full enforcement and effect for past, current, and future consumers and affiliates. 01/2020



What is your return policy?

All return requests must be submitted within 10 calendar days of receiving order. ATOWN CUSTOMS INC. reserves the right to verify with shipping provider date of delivery. Products must be returned in original condition, unused, unaltered and free of damage, defect, and/or cosmetic flaws with its included accessories and packaging. Return requests made after the 10th calendar day, will not be accepted, under any circumstance.

Return or exchanges will be processed within 10 business days of product being received by ATOWN CUSTOMS INC. and will be refunded to the original payment method. Please note, that we can only process request and accept return’s only in the country in which they were originally purchased. All return expenses incurred will be subject to the purchaser’s responsibility, and restocking fees may apply.

Please us the contact feature for a return request.



Do your products come with a warranty?

YES! We have LIFETIME, limited warranty. What does that mean? For the lifetime of your purchase we will repair or replace as determined by ATOWN CUSTOMS, your products for any defects done unto WELDS made by ATOWN CUSTOMS INC. ONLY. For more information...keep reading! We offer the toughest products in the industry and we stand by our the craftsmanship put into these products. If there is any defects or flaws in the workmanship of the welds produced by ATOWN CUSTOMS INC. we will either repair the relevant defect or replace the product, at our discretion. If we are unable to repair or replace the product within standard processing times, average 2-4 weeks from product purchase, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us. If you want more...information please review our Terms and Conditions for full information and disclosure.



RETURNS

What is your return policy?

If for any reason you need to return an item, you will be responsible for shipping costs to return item. Only unused items free of alteration, free of damage, and/or wear and tear will be accepted. For returns, please contact ATown Customs.



PAYMENT

What forms of payments do you accept?

Currently accepting PayPal and all major credit cards.



Products & Ordering

Can I order an item on back order/out of stock?

You can still place your order for items that are listed as back ordered, back logged, or out of stock, however processing times are longer. Please allow 6-10 weeks before your item is shipped for items that are back logged, on back order, or out of stock.



I placed, my order, how long before it ships?

Although we strive to maintain stock of all products, most of our orders are made to order, and given our wide variety of color selections for your product, standard processing is approximately 2-4 weeks. Once you have placed your order, we begin processing the order by fulfiling the order details and customizing to your specifications. We will then ship your items, via UPS Ground.