FAQ

Frequently Asked Questions

SHIPPING

Do you ship internationally?


ATown Customs does ship internationally. Please contact ATown customs directly for shipping and ordering instructions for international orders.




How long does shipping take?


Please allow up to two weeks before your item is shipped. All orders are shipped via UPS Ground and will arrive at their destination within 3-5 business days.




What effects does Covid-19 have on shipping timeframes?


Although we are facing challenges with maintaining stock of all needed materials required to ensure a top of the line A Town product, delays are inevitable for receiving materials required to produce your order. Please visit the UPS website for shipping delays in your area. Once your order leaves our shop for UPS shipping, we are not responsible for delays imposed by shipping delays from UPS.





RETURNS

What is your return policy?


If for any reason you need to return an item, you will be responsible for shipping costs to return item. Only unused items free of alteration, free of damage, and/or wear and tear will be accepted. For returns, please contact ATown Customs.





PAYMENT

What forms of payments do you accept?


Currently accepting PayPal and all major credit cards.





Products & Ordering

Can I order an item on back order/out of stock?


You can still place your order for items that are listed as back ordered, back logged, or out of stock, however processing times are longer. Please allow 6-10 weeks before your item is shipped for items that are back logged, on back order, or out of stock.




I placed, my order, how long before it ships?


Although we strive to maintain stock of all products, most of our orders are made to order, and given our wide variety of color selections for your product, standard processing is approximately 2-4 weeks. Once you have placed your order, we begin processing the order by fulfiling the order details and customizing to your specifications. We will then ship your items, via UPS Ground.





© 2016 ATOWN CUSTOMS

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